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The Horse Inn

Hurstpierpoint, West Sussex

About

The Horse Inn is located in the charming village of Hurstpierpoint, West Sussex. A 16th century pub offering a wide variety of food including specialist menus. A perfect venue for gatherings, meetings, weddings or just to enjoy a lovely meal/drink.

  • Highly Rated Food

    Large portions, great taste and good value for money.

  • 4 En-suite Guest Rooms

    Enjoy a stay in the countryside within a spectacular venue.

  • Event Space

    A perfect spot to host gatherings, from birthdays to receptions.

The Horse Inn Interior

The Challenge

The day to day running of a pub can be stressful and hard work. The Horse knew they needed to embrace technology and start building a database of customers but they were unsure on how to get started and what technology to use.

  • No Database

    Before partnering with kyco, there were no contacts or data to leverage.

  • No Wi-Fi Data Capture

    Wi-Fi was password-protected only, gathering no customer info.

  • No Support

    Faced technology challenges to keep up with local competition.

The Horse Inn Exterior

The Solution

After selecting kyco's full marketing suite, the team implemented the following technologies and services:

  • Email Marketing Platform

    Unifying data collection points to action valuable customer preferences.

  • Digital Loyalty Cards

    Eco-friendly rewards with push notifications and geo-fencing alerts.

  • Wi-Fi Boosting & Data Capture

    Collecting customer data in exchange for free Wi-Fi access.

Horse Inn Website

Results

Since partnering with kyco, The Horse has since built up an active database of over 1,500+ contacts. Now, they can promote new menus, quiz nights and other events. They also reward their customers using the Digital Loyalty Cards. After seeing such success, kyco has also made a fresh new website and taken professional photos.

  • Database Growth (0 to 1,500+)

    Gathering data via Wi-Fi adaption, QR/NFC table tiles and Digital Loyalty Cards.

  • Professional Photography

    Showcasing The Horse in all its glory.

  • 40% Email Open Rates

    Double the industry average of 20%.

Horse Inn Growth

Summary Impact

The Horse Inn has transformed its business by embracing technology, building a substantial customer database, and enhancing its online presence. The results speak for themselves.

  • Increased Customer Visits
  • Increased Average Order Value
  • A Competitive Edge In The Local Hospitality Industry
Impact Summary

"Partnering with kyco was a game-changer for The Horse Inn Hurst. kyco's solutions not only simplified the process but transformed our business. From building a substantial customer database to creating targeted marketing campaigns, they've been instrumental in our success."

Lainey Owner, The Horse Inn Hurst